Tag hygiene and SLA baselining aren’t glamorous, but they’re the foundation of scalable CX. Here’s why resetting your data and expectations now sets teams up to win in 2026.

January is more than a reset button — it’s a strategic opportunity. After peak season chaos, CX leaders are left with temporary fixes, bloated policies, and broken workflows that quietly become the new normal. This post explores why clearing the CX clutter now is critical — and how a ruthless reset can set the foundation for a smarter, more scalable 2026.