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You’ve Got the Tool, Now Let’s Make It Work for You
Intercom can do a lot. But if it’s not set up with intention, it becomes just another noisy inbox, bloated with conversations, abandoned bots, and disconnected help content.
We help teams use Intercom to its full potential—balancing live support, automation, and self-service in a way that actually works for your brand and your team.
What You’ll Walk Away With
✔️ A clean Intercom workspace with workflows tailored to your customer journey
✔️ Conversational flows that make sense—for humans and bots
✔️ Custom macros, tags, and SLAs that reduce response time
✔️ Clear routing and escalation paths for chat and email
✔️ Inbox views, dashboards, and training that keep agents in control
You’re Ready for This If:
✔️ You’re launching Intercom for the first time and need it done right
✔️ Your inbox is cluttered, and bot flows are abandoned or broken
✔️ Your support feels reactive, not proactive
✔️ Your knowledge base isn’t connected—or no one’s using it
✔️ You want automation and personalization to coexist
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and a deep understanding of live chat systems, Ty has helped brands across SaaS, DTC, and digital services use Intercom to deliver fast, thoughtful, and scalable customer support. This isn’t just setup—it’s strategy.
Turn Intercom Into the Powerhouse It Was Meant to Be
Whether you’re launching Intercom for the first time or cleaning up an inherited mess, we help you build a lean, high-performing support system that blends automation with the human touch—without confusing your team or your customers.