CX Collective In The Zone

Are you frustrated by poor customer service experiences? Make sure your business is staying on top of quality assurance with CX! In this video, we'll explore why customer service quality assurance is so important and provide practical tips for improving customer experience. Join us to learn the key principles of CX and how to ensure your customers are completely satisfied. 📅 Book an exploratory call: http://www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #customerexperience #customerservice #contactcenter #customerserviceguru #qualityassurance Timestamps: 00:00 Intro 02:47 What is Quality Assurance? 06:15 Advice for CX Managers and Leaders New to Quality Assurance 22:08 Biggest Successes and Failures in Quality Assurance 30:10 How to Measure Good Quality Assurance 32:15 Technologies Available for Managing Customer Service Quality 42:08 Conclusion

Are you looking to optimize your customer experience? Then don't miss out on this must-watch video! Learn all about the best tech stacks for CX and how they can help you provide a world-class customer experience. We'll break down the basics of CX tech and why it's important for any business looking to take their customer service to the next level. Don't miss out on this informative video on tech stacks for CX – watch now! 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #cx #customerexperience #leadership #management #contactcentersolutions #contactcenter #cxcollective #customerservice #customerservicetips Timestamps 00:00 Intro 02:55 Technologies CX leaders should be investing in right now 08:28 How to use tech stacks to automate processes 12:20 What kind of support should companies look for when selecting a tech stack and how do you vet it? 17:00 The importance of help centers 22:30 How to decide which technology to use for your CX needs 26:33 Hidden costs 31:15 Advantages of using the right tech stack 33:50 Best tech stacks for email 36:30 Best tech stacks for phones 38:40 Best tech stacks for chat 40:36 Best tech stacks for social media 42:00 Best tech stacks for workforce management 44:54 Best tech stacks for quality assurance

Are you looking to shape your customer experience strategy but don't know where to start? In this video, we'll break down the components of a successful CX strategy, from tactical elements to long-term vision. Get the right mix of tactics and vision to supercharge your customer experience! Tune in and learn how to create a powerful CX strategy that works! 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #cx #customerexperience #leadership #management #contactcentersolutions #contactcenter #cxcollective #customerservice #customerservicetips Timestamps 00:00 Intro 03:46 The Difference Between CX Strategy & Tactical Customer Service 07:35 How To Make Customer Experience Proactive 10:50 The Most Overlooked Aspects of Setting Up CX Strategy 16:57 Getting the Business Onboard with your CX Strategy 25:53 CX Strategies That Have Had Positive Results 30:20 What Does Over Delivery Look Like in CX 40:20 Strategies a CX Manager Can Use to Incorporate AI into their CX Strategy

Are you feeling overwhelmed with unchecked backlogs? Don't worry - there's hope! Discover how to take back control and tackle your workflow before it gets out of hand. We'll give you the best tips and tricks for staying organized, including advice on effective documentation, internal notes, and CRM solutions. Get ready to streamline your tasks and reclaim your productivity - watch our video now! Check out these additional resources on our blog: https://thecxcollective.medium.com/makeem-wait-just-kidding-how-to-get-out-of-a-customer-backlog-95304f5bfeea https://thecxcollective.medium.com/cutting-backlogs-the-key-to-a-great-customer-experience-ddd5e9035e68 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #cx #customerexperience #leadership #management #contactcentersolutions #contactcenter #cxcollective #customerservice #customerservicetips #customerexperience #backlogs #contactcenter #customerservicetips 00:00 Intro 02:45 Define Backlog 05:40 What have you learned about managing backlogs 11:30 Strategies to reduce backlogs 19:52 How to prevent backlogs 24:18 Handling customer service backlogs while ensuring customer satisfaction 28:28 Tips for Managers and CX founders

Are you looking for better ways to improve customer engagement and follow up? Look no further! Internal documentation is crucial for providing exceptional customer service and should not be overlooked. Learn how taking thorough notes and creating detailed internal records can make all the difference when it comes to customizing answers for customers and creating a top-notch experience. Tune in to find out the details about why documenting conversations with customers is so important—and say goodbye to frustratingly inconsistent responses! 🔨Click the link to learn about the tool mentioned in the video that can be used for screen recording: https://loom.grsm.io/i43qtmapqw7t 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #internalnotes #accountmanagement #customerservice #contactcenter #cxcollective #efficiency

Are you ready to launch your customer support team into beta? We've got the tips and tricks to make sure you're fully equipped for a successful soft launch! Join us as we take a deep dive into what it takes to have your customer service team ready for beta. Learn the secrets of the pros and get ready to hit the ground running! 📅 Book an exploratory call: www.cxcollective.com/explore 💡Suggest a topic: inthezone@cxcollective.com 🗣️Be a guest: interviews@cxcollective.com #cx #customerexperience #leadership #management #contactcentersolutions #contactcenter #cxcollective #customerservice #customerservicetips #betatesting #cxcollective #customerservice #customerexperience #beta #customerservicetips #contactcenter #callcenter #callcenterservices