READY FOR LAUNCH
Building a Customer Support Team can be a challenge, but with the right expertise it's possible to build a team that can grow and scale.
Launch provides startups with the ultimate solution for building successful customer support teams and strategies to maximize customer satisfaction and revenue.
SOME OF OUR CLIENTS INCLUDE
FEATURES of LAUNCH CX BY CX COLLECTIVE
For startups, we craft the customer journey for your brand, specifically in terms of support. We consider when and how customers reach out to you, as well as the desired emotions associated with those interactions.
We develop policies that align with your brand's personality. To the customer, your company is personified. We bring that persona to life through your team members, utilizing a comprehensive e-learning program accessible to new hires whenever necessary.
We set up systems that facilitate customer engagement with your brand. While we specialize in Zendesk and Gorgias, we are not intimidated by other platforms such as Zoho, Intercom, Kustomer, and more.
Create Customer Journey
Establish Customer Service Policies, Processes and Workflows
Set up Help Center and FAQs
Help Desk Selection and Implementation (Zendesk, Gorgias and more)
Standard Operating procedures and internal Knowledgebase
Onboarding training for new hires (add-on)
KPI and metric definition for data driven decisions
“CX Collective's efforts successfully created a seamless platform with a great UI/UX design. CX Collective was prompt, communicative through meetings, and responsive throughout the workflow. They were skilled in the industry and provided valuable guidance to ensure the project's success."
John Cook, CEO of Furtify
HOW TO LAUNCH CUSTOMER SUPPORT
WITH CX COLLECTIVE
FIRST, GET INSPIRED BY WHAT'S POSSIBLE
Let's kick things off by scheduling a collaborative brainstorming session, where we can delve into your support journey. Since we are a small team, we want to ensure that we are a good fit before moving forward with any potential projects.
NEXT, YOUR BUDGET, YOUR SCHEDULE
During our call, we'll walk you through our approach to building CX from scratch. Our aim is to showcase the possibilities and outline the value of your investment.
Plus, as a thank you for joining, we'll offer you a complimentary checklist for starting from scratch.
Additionally, you'll have the opportunity to receive a customized plan tailored to your specific needs, whether you decide to work with us or go at it alone.
FINALLY, YOUR PLAN, YOUR WAY
Once your new support strategy is up and running, we'll be right there with you, providing all the maintenance and execution support you need. We can continue to move forward together!