We're a team of experts who actively build and scale Customer Experience (CX) teams for companies at all stages.

WE ADVISE, CONSULT AND LEND OURSELVES AS RESOURCES TO ACCELERATE YOUR RESULTS.

A good customer experience strategy can increase your customer lifetime value by 20-30%. 

LET'S MAKE CX PART OF YOUR CUSTOMER RETENTION PLAN.  

 

Until you set out to build CX, you think it's simple. That is, until you realize you're creating subject matter experts who are the voice of your company. CX Collective offers a range of services including consulting, strategy development, systems selection and implementation, employee onboarding, training and development. We literally do all the hard work.

Our goal is to provide that hard to find skill that actually scales CX, which is different from running the day to day operations. We know that our clients want to may not have the internal knowledge or resources required to establish a team that will continue to function when you double or triple in size.

 

We simplify the complexity with full scale programs that will take you from reactive to proactive. 

Check out a few of our clients:

About CX Collective

​CX Collective (formerly known as The Workforce Pro Inc) was founded in 2016 by Ty Givens, one of the most sought after contact center strategists with over 20 years in customer experience. Ty's resume includes Intuit, Shoedazzle, Thrive Market, Molina Healthcare and See's Candies.

 

After starting The Workforce Pro and operating in a solo capacity, Ty has expanded (and rebranded) the team to include other subject matter experts operating in their Zone of Genius as it relates to the customer experience.

 

CX Collective has 75+ years combined experience in creating customer experiences through support teams.

 

Our clients come to us because they want to set up, improve, or scale CX but they don't have the time or knowledge to do it themselves.

 

Best of all, we're different from most agencies because we actually work with you or for you.

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A strong customer experience strategy can increase your profitability and transform your brand.

Testimonials

"Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support."

Parsa from Freddie

The internal team is much happier, and attrition rates are much lower than other firms in the industry. The Workforce Pro demonstrated their care for the project, and their support was vital as procedures and team composition changed. They exceeded all goals and communicated well.

Melissa from Thrive Causemetics

"Tickets now are being solved much more easily, and there are also tools in place for customers to find answers for themselves, all thanks to The Workforce Pro’s efforts. Their founder’s direct involvement, attention to detail, and overall speed led to top-notch results."

Drew from Groupize