FORMERLY THE WORKFORCE PRO
We help Customer Support teams reach their full potential.
At CX Collective, we give your company the superhero edge. Whether a startups or in growth mode, our team implements the tech and know-how for an unforgettable customer experience. Consider us your secret weapon for customer satisfaction.
Our team handles Customer Experience Operations, from setup to scalability, using the best tools and processes, and providing comprehensive training for excellent customer experiences.
BUILD CX FROM THE GROUND UP WITH CX COLLECTIVE
A good customer experience strategy can increase your customer lifetime value by 20-30%.
We understand the importance of exceptional customer experiences. It sets the tone for your customer journey, impacting customer loyalty and retention. Get end to end customized CX framework that will work for a team of 1 or 100 as you scale. We work with your on-sight team to roll out a customer experience that elevates your company's position in the market.
An Experienced & Resourceful Team
With a combined 80 years of experience, we've developed scalable solutions for more than 30 companies, so we know what it takes - and if we can't resolve an issue, we have a partner that can.
Our programs are tailored to suit your present needs & built to grow as your company grows.
Fast Track The Learning Curve
Save thousands of dollars and people hours by selecting the right software, systems & partners from the start.
Before getting started, we provide you with a comprehensive roadmap outlined in phases. The pace, budget, and rollout plan are completely up to you!
SOME OF OUR CLIENTS INCLUDE
Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support.
The client consistently experiences growth during the process. The Workforce Pro's training has led to the client's development and ability to manage more volume in less time. The team resolves all issues quickly and communication is excellent.
Wig Studio 1
The Workforce Pro developed a new help center that reduced the company's tickets by 30%. Automations also lowered their response time by two hours. The partners used Wrike for project management and maintained an intuitive workflow.