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FORMERLY THE WORKFORCE PRO

Helping start-ups and scale-ups create the best service experience for their customers

We are experts in Support Enablement and Customer Experience management. Trust us for guidance, consulting, and support to truly elevate your customer experience.

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SOME OF OUR CLIENTS INCLUDE

BUILD CX FROM THE GROUND UP WITH CX COLLECTIVE

A good Customer Experience strategy can increase your customer lifetime value by 20-30%. 

Get end to end customized CX framework that will work for a team of 1 or 100 as you scale. We work with your on-sight team to roll out a customer experience that elevates your company's position in the market.

Initiatives that save you time, money & provide your customers with a superior experience.

Wow your customers early & often with proven solutions built by our team of experts. We offer hands on customer experience consulting.

An Experienced & Resourceful Team

With a combined 80 years of experience, we've developed scalable solutions for more than 30 companies, so we know what it takes - and if we can't resolve an issue, we have a partner that can.

Scalable Systems

Our programs are tailored to suit your present needs & built to grow as your company grows. 

Fast Track The Learning Curve

Save thousands of dollars and people hours by selecting the right software, systems & partners from the start.

Full Autonomy

Before getting started, we provide you with a comprehensive roadmap outlined in phases. The pace, budget, and rollout plan are completely up to you!

CLIENT TESTIMONIALS

Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support.

Parsa

Freddie

The client consistently experiences growth during the process. The Workforce Pro's training has led to the client's development and ability to manage more volume in less time. The team resolves all issues quickly and communication is excellent. 

Andrea

Wig Studio 1

The Workforce Pro developed a new help center that reduced the company's tickets by 30%. Automations also lowered their response time by two hours. The partners used Wrike for project management and maintained an intuitive workflow.

Cadogan

Cadogan

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We believe all companies should be able to use Customer Experience as a differentiator.

BECOME AN INDUSTRY LEADER IN CX

Premium CX is a skill that is mastered through years of application. 

CX impacts nearly all other areas of the business. Get the knowledge needed to build a seamless & full integrated experience before launching.

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Experience the advantages of working with a team of experts, in not just Customer Experience, but Operations.

Our team is made up of mostly women, and we’re proud of it. When women work in collaboration everyone wins.

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