What QA blind spots hurt CX most? Ty uncovers the patterns few teams catch.

Ty shares the unexpected story that shaped her CX leadership journey.

Why does human support still win? Ty reveals what automation keeps missing.

What CX actions spark 140% more spend? Ty highlights the overlooked lever.

Ty exposes the small CX tweaks that quietly unlock massive growth.

What if QA is broken by design? Ty challenges how teams define quality.

How do top teams scale QA? Ty shares a method most orgs overlook.

The surprising CX gaps WorkForce Pro solves—before brands even notice them.

Ty breaks down the CX systems that fuel startup momentum.

How does CX shape beauty’s next frontier? Ty hints at what brands miss.

What makes communities stick? Ty explores the human threads brands ignore.

Ty shares the holiday CX traps even seasoned teams fall into.

The CX move Ty recommends that most brands never think to try.

Why inclusive CX starts earlier than you think—Ty explains the blind spot.

Ty exposes the simple CX habit that transforms customer loyalty.

What do fast-growth CX teams share? Ty reveals the pattern.

The pivotal moment that pushed Ty into redefining customer experience.

Ty’s take on the CX myth most leaders rely on—but shouldn’t.

Ty explains the CX bottleneck that quietly slows fast-growing brands.

What drove Ty to build CX Collective? The story isn’t what you expect.

What does hands-on CX really change? Ty reveals the shift most teams underestimate.

What fuels CX transformations? Ty exposes the catalyst hiding in plain sight.

How did backlog reduction unlock growth? Ty shares the domino effect brands miss.

Ty shares 3 simple CX shifts that drive loyalty—one is shockingly overlooked.

Startups miss this CX move early on—Ty explains why it matters more than funding.

Ty warns how inflated ratings mislead teams—and what truth actually looks like.

The unexpected experience that shaped Ty’s leadership approach to CX.

Ty reveals the CX system flaw that even top operators often miss.

What makes CX truly memorable? Ty shares the hidden element most brands ignore.

Ty unpacks the CX habit high-performing teams master early.

Holiday CX fails are predictable—Ty explains the pattern behind them.

Why do some systems scale effortlessly? Ty reveals the missing ingredient.

Ty challenges CX benchmarks—and exposes what teams should measure instead.

Ty shares the system design choice that separates scaling teams from stuck ones.

AI-ready CX starts earlier than you think—Ty reveals the foundational shift.

Ty uncovers the next-level AI moves leaders overlook when scaling CX.

Ty breaks down what makes a CX system truly scale—not what most assume.

Ty reveals why metrics fail—and the surprising fix that earns leadership buy-in.

Ty exposes the CX misconceptions holding technical teams back.

What’s inside Ty’s leadership playbook? One principle surprises every listener.

Ty reveals the CX “unlearning” leaders must do before anything improves.

The CX shift Ty believes every brand must make next—are you ready for it?

Ty explores why today's CX leaders need a radically different mindset.