PRE-DEFINED PROGRAMS
Our proven paths to creating effective CX infrastructure that scales
Developing an effective Customer Experience initiative is a journey that takes time, resources and proper planning. Through research and years of experience, our team has created pre-defined programs that satisfy most CX principles. Pre-defined programs are customized to meet your individual needs, or retain us to help you scale as needed.
1. SELECT THE OPTION THAT FITS YOUR NEEDS
Ready for Launch
Solutions for Start-ups
For new businesses, customer experience plays a major role in early success. However, knowing where to begin is often a major challenge. Our team will help you build a customer experience operation from the ground up. We'll work with you to develop policies and processes, train your employees, and implement systems that will help you scale as you grow.
Ready for Scale
Solutions for evolving businesses
For many companies, Customer Experience (CX) is becoming the key differentiator in the market. To ensure that your business is providing the best possible customer experience, we'll conduct an audit of your current CX function. We'll analyze your people, processes and technology. In the end you'll get a roadmap you can implement with or without us.
Ready to Build
Solutions for startups and evolving businesses
Prepare your customer experience strategy for a big move forward! With CX Ready, you can ensure all of your team have the know-how they need to drive success. Or if it's systems that require attention, give yourself an edge with CX Advantage - and watch those small wins add up quickly.
Ready to Grow
If you're up for the challenge, we'll help you make your CX team better than ever before! With our guidance, it's possible to build and scale your team quickly and affordably. Don't let inertia slow your progress -- seize the chance to take your CX to greater heights than ever before!
2. SELECT YOUR LEVEL OF SERVICE
PACED SOLUTIONS
Get the most out of your services with our retainers (recurring monthly plans)! We offer a set number of hours each month that help you achieve all your goals over time.
The time is yours and our goal is to use each hour up to the minute for you, as hours don't rollover and renew on a monthly basis. More hours can be acquired as needed, based on availability.
This level of service is ideal for:
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CX Foundations
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CX Ready
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CX Flex
ACCELERATED SOLUTIONS
Our accelerated services are designed for companies who need reliable and speedy delivery.
We’re here to help you with estimated timelines that fit around any specific dates for your new product launch or beta tests - so you can focus on what matters most!
This level of service is ideal for:
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CX Launch
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CX Insights
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CX Advantage
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CX Booster