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PRE-DEFINED PROGRAMS

Our Proven Paths to Creating Effective CX Infrastructure that Scales

Developing an effective Customer Experience initiative is a journey that takes time, resources and proper planning. Through research and years of experience, our team has created pre-defined programs that satisfy most CX principles. Pre-defined programs are customized to meet your individual needs, or retain us to help you scale as needed.

1. CHECK OUT OUR SOLUTIONS

DRIVEN PROGRAMS

We offer custom and hybrid programs to meet your needs and get the results you want. We build and optimize tools like Zendesk, Gorgias, Intercom and more.

Effective customer service requires setting clear goals, building a capable team, establishing policies and procedures, addressing negative feedback, managing expectations, staying ahead of trends, and balancing cost and quality.

Start a tour of duty to get help with:

  1. Defining clear goals and objectives for customer service

  2. Selecting and setting up the right infrastructure

  3. Building and training a capable team

  4. Establishing effective policies and procedures

  5. Measuring and enhancing customer service performance

  6. Addressing negative customer feedback

  7. Managing customer expectations

  8. Staying ahead of customer service trends

  9. Integrating seamlessly with other departments

  10. Balancing cost and quality

CX Collective

Need advice? Just ask. Send us a text: (310) 844-1172

2. SET YOUR BUDGET

We make it easy to get budget for improving customer service with limited retainers that keep you in control of costs. Start making improvements today by with as little as10 hours per month.

PACED SOLUTIONS

Get the most out of your services with our flexible retainer. We offer a set number of hours each month that help you achieve all your goals over time.

 

The time is yours and our goal is to use each hour up to the minute for you, as hours don't rollover and renew on a monthly basis. More hours can be acquired as needed, based on availability.

ACCELERATED SOLUTIONS

Our accelerated services are designed for companies who need reliable and speedy delivery.

 

We’re here to help you with estimated timelines that fit around any specific dates for your new product launch or beta tests - so you can focus on what matters most!

3. SCHEDULE A CONSULTATION

We enable your CX team to provide the experience  your customers deserve.

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