Many companies immediately jump into grandiose customer experience initiatives and forget that it’s a journey that takes time, resources and planning.

WE OFFER PRE-DEFINED PROGRAMS THAT WE'LL CUSTOMIZE TO MEET YOUR NEEDS. WE CAN ALSO PUT TOGETHER A PROGRAM ESPECIALLY FOR YOU. WE'RE INVOLVED AS LITTLE OR AS MUCH AS YOU WANT.

 

Pre-defined Programs

Image by Priscilla Du Preez

BUILD A CUSTOMER EXPERIENCE TEAM FROM THE GROUND UP

If you're starting a business, you know that customer experience is going to be key to your success. But where do you even begin? That's where we come in.

Our team can help you build a customer experience operation from the ground up.

 

We'll work with you to develop policies and processes, train your employees, and implement systems that will help you scale as you grow.

 
In a Meeting

MAKE YOUR CUSTOMER EXPERIENCE TEAM BETTER

If you want to take your customer experience team to the next level, this is the program for you. We'll start by reviewing your current operation and creating a roadmap. You're free to implement the roadmap without us, but should you want to continue, we're happy to execute with you. This is a marathon, not a sprint, and we'll be with you every step of the way.

This program is designed for companies who are serious about improving their customer experience. If you're up for the challenge, we'll help you make your CX team better than ever before!

 
A business meeting

Improve CX Team Better Training

Are you looking for a way to quickly hire for your customer experience team? Or maybe you just want to improve the skills of your existing team? Either way, this program is perfect for you!

We've designed our program specifically for companies who need to be able to hire quickly and efficiently. We use Thinkific for our e-learnings, which means that once we build the course, we can transfer the full course to you so that you can maintain it with or without us. 

 
Business Colleagues

Use Technology for Customer Success

Are you looking for ways to improve your customer support? Or are you starting from scratch and need help choosing the right tools? Either way, we can help.

Our customer support program is designed to help companies get the most out of their customer support tools. We're not tied to any one tool or platform, so we can offer impartial advice on what will work best for your specific needs.

Zendesk is one of the most popular customer support platforms, and we're experts in using it to its full potential. But we're also experienced in other platforms like Gorgias, Zoho, Help Scout, and Front.

No matter which platform you use, our ultimate goal is to help you deliver an outstanding customer experience.

A  strong Customer Experience Strategy can increase your profitability and transform your brand. 

WE KNOW THAT EVERY BUSINESS IS UNIQUE. THAT'S WHY OUR PROGRAMS ARE TAILORED TO FIT YOUR SPECIFIC NEEDS. WE WANT TO WORK WITH COMPANIES AT ALL STAGES, WHICH IS WHY WE OFFER FLEXIBLE STRUCTURES FOR OUR SERVICES.  

Project Structure

Guidance is how we categorize engagements with minimal involvement. This is the closest you'll get to traditional consulting at CX Collective. 

When you opt for Guidance, we're providing strategy and working with you for up to 12 hours per month with a one month commitment.

This level of engagement is ideal for companies with the internal resources to carry out their needs.

Get Insights on

  • Customer Support Organizational Structure

  • Outsourcing and BPO Guidance and partner intro

  • Support Policy Definition/Review

  • Support Tool Maintenance

  • Quality Assurance Strategy

  • CSAT/NPS Strategy