Our proven paths to creating effective CX infrastructure that scales
Developing an effective Customer Experience initiative is a journey that takes time, resources and proper planning. Through research and years of experience, our team has created pre-defined programs that satisfy most CX principles. Pre-defined programs are customized to meet your individual needs.
1. SELECT THE PROGRAM THAT FITS YOUR NEEDS
CX Team Development
For new businesses, customer experience plays a major role in early success. However, knowing where to begin is often a major challenge. Our team will help you build a customer experience operation from the ground up. We'll work with you to develop policies and processes, train your employees, and implement systems that will help you scale as you grow.
CX Team Onboarding & Training Excellence
Hire quickly and efficiently with our e-learning tools powered by Thinkific. We create custom courses that allow you to streamline both onboarding and continued education. After courses are created, they are transferred to you so that you can maintain it with or without us.
CX Team Optimization
If you're up for the challenge, we'll help you make your CX team better than ever before! A review of your current operation will enable us to create a roadmap to success. You're free to implement the roadmap without us, but should you want to continue, we're happy to execute with you.
CX Systems Build Out
Selecting the right customer support tools is critical to the success of your cx strategy as well as your team. We're experienced in an array of CX support platforms such as Zendesk, Gorgias, Zoho, Help Scout, and Front.
We're not tied to any one tool or platform. We offer impartial advice on what will work best for your specific needs. No matter the platform, our ultimate goal is to help you deliver an outstanding customer experience.
2. SELECT YOUR LEVEL OF SERVICE
Guidance is ideal for companies with the internal resources to carry out their needs.
This direction-based option includes strategic planning and up to 12 hours consulting each month.
Get Insights on:
Customer Support Organizational Structure
Outsourcing and BPO Guidance and partner intro
Support Policy Definition/Review
Support Tool Maintenance
Quality Assurance Strategy
Partnership is ideal for companies with some internal resources to carry out their needs, or those with expedited timelines.
Partnership services include strategy and working with you for 13 to 60 hours hours each month.
Get Insights on:
Training and Onboarding Strategy
Support Tool Fixes (minor)
Single Process Improvement
On-going support post project wrap up
Execution is is ideal for companies with the little to no resources to carry out their needs, or those with an expedited timeline.
When you opt for Execution, we provide strategy, and implementation for more than 60 hours per month.
We take on: