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Our Solutions
CX Automation & AI Deployment
What It Is
We bring automation and AI into your support workflows without the guesswork. From chatbots to intelligent routing, everything is built for real-world teams, not theory.
Why It Matters
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Cut handle time and resolution costs
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Improve accuracy and consistency across channels
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Future-proof your support ops with AI that adapts as you scale
Outcomes
Faster support, fewer errors, and happier customers.
Help Desk & Self-Service Optimization
What It Is
We clean up messy help desk setups so your team can focus on customers instead of fighting workflows. Plus, we build self-service that actually works.
Why It Matters
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Streamline queues and routing rules
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Create macros and automations that save time
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Build knowledge bases and FAQ flows that deflect tickets
Outcomes
Reduced volume, smoother workflows, and more satisfied customers.
Startup GTM & Beta Readiness
What It Is
Get your CX function launch-ready. We design your customer support system so it scales from beta through full go-to-market.
Why It Matters
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Set up the right tools from the start
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Create workflows and SLAs that grow with you
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Build reporting that investors and execs care about
Outcomes
Day-one readiness and a CX operation investors trust.
Team Scaling & Support Strategy
What It Is
When your business grows, your support team has to grow smarter. We design scaling strategies that keep your quality high and your costs under control.
Why It Matters
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Build staffing models for today and tomorrow
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Standardize onboarding and training
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Align support strategy with business goals
Outcomes
A scalable, predictable support function that grows without the chaos.
What People are Saying
CX Collective delivered on time and went the extra mile to bring ideas we hadn’t thought of. Thanks to their expertise, our team now has a formal Zendesk process that makes it easier for our community to submit applications. Their professionalism and speed of work were outstanding.
-Sr. CX Manager at The Honey Pot Co
Why Choose Us
Working with us means you:
Scale without hiring a full ops team
Improve efficiency and satisfaction together
Get proven strategies from startup to enterprise
Stay focused on customers, not firefighting
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
