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The Solution
We help you scale your team and strategy without the growing pains.
From staffing models to onboarding flows, we design systems that expand with your business.
The result: sustainable support operations that flex with your customer demand and keep your team confident, capable, and consistent.
Results / Benefits
With a solid CX foundation at launch, you’ll:
Reduce onboarding time for new hires by up to 40%
Build staffing models that flex with seasonal demand
Standardize workflows that cut ticket handling times
Align support operations with company-wide growth goals
Retain top talent with scalable training and clear career paths
How It Works
Every project follows a clear path, but you decide how far to go.
Assessment: We review your current staffing, onboarding, and workflows
Blueprinting: We design a tailored scaling strategy for your support needs.
Implementation: We roll out staffing models, onboarding flows, and process improvements.
Enablement: We train your leaders to manage the new systems confidently.
Ongoing Optimization: As you grow, we fine-tune to keep everything alignment.
What People are Saying
The Workforce Pro exceeded all goals, communicated well, and built a scalable foundation that helps us continue to grow. Their support was vital as procedures and team composition changed, and attrition rates are now much lower than other firms in the industry.
— Melissa Joffe, Senior Customer Experience Manager, Cosmetics Company
Who This is For
This service is designed for:
Fast-growing startups preparing for their next stage of scale
Established companies with outdated tools or onboarding methods
Leaders struggling with long ramp times and high attrition
Executives who need scalable systems to support customer growth
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
