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The Solution
Our CX for Startups: Launch-Ready Support service sets you up with:
The right support tools for your size and stage
Workflows and automation that prevent chaos before it starts
Reporting that matters (so you can actually measure success, not just chase tickets)
Think of it as your CX launch kit—built to last, not patch.
Results / Benefits
With a solid CX foundation at launch, you’ll:
Reduce customer churn during beta
Shorten training time for new hires
Improve customer trust with faster, consistent support
Free up leadership time to focus on growth, not firefighting
How It Works
Every project follows a clear path, but you decide how far to go.
Discovery & Assessment : Review your product, customer journey, and growth plans.
Tooling Setup: Implement the right support platform and integrations.
Workflow Design: Create tagging, routing, and escalation processes.
Reporting Framework: Establish metrics dashboards to track what matters.
Beta Support Playbook: Deliver a ready-to-use guide for your team.
Who This is For
This service is designed for:
Seed to Series A startups preparing for GTM or beta launch
Founders who want customer experience as a differentiator from day one
Teams who don’t have a dedicated CX leader yet, but know they need structure
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
