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The Problem
Your help desk should make life easier—for customers and agents. But too often, it’s the opposite.
Tickets pile up in long queues.
Routing is inconsistent, leaving customers frustrated.
Macros are outdated or missing.
Self-service is clunky or nonexistent.
The result? Agents are overwhelmed, customers are unhappy, and leadership sees rising costs with little payoff.
The Solution
We fix the chaos. Our optimization process untangles your help desk setup and builds self-service experiences that actually work.
Streamline queues, routing, and macros so your agents can work smarter, not harder.
Build or enhance your self-service tools so customers find answers fast.
Reduce repetitive tickets and increase customer satisfaction at the same time.
Results / Benefits
With a solid CX foundation at launch, you’ll:
Cut down on ticket volume with effective self-service
Improve CSAT by reducing customer wait times.
Boost agent efficiency with clean workflows and macros.
Gain visibility into performance with accurate tagging and reporting.
How It Works
Every project follows a clear path, but you decide how far to go.
Audit & Assess: We review your current setup (help desk, queues, macros, self-service)
Design & Optimize: We streamline your help desk and create or enhance self-service sol
Implement & Train: We implement the changes and train your team for long-term success.
Measure & Refine: We monitor results and fine-tune until your system runs smoothly.
What People are Saying
CX Collective (formerly The Workforce Pro) gave us a clear plan, implemented it seamlessly, and trained our team so we could move forward with confidence. Their support made our transition smoother and allowed us to handle more volume in less time.
— Andrea Carlson, CEO, Wig Studio 1, LLC
Who This is For
This service is designed for:
CX Operators who need to streamline operations.
Directors of Support who want scalable systems before growth hits.
Founders of scaling startups tired of firefighting in support.
Enterprise leaders dealing with outdated tools and processes.
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
