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Podcast Episodes

Dive into our CX Collective podcasts for a hilariously insightful take on the wild ride that is the customer experience journey. Get ready for laughs, mind-blowing insights, and a new perspective that will leave you saying "Wow, I never thought of it that way!" Buckle up and enjoy the ride!

What the Heck Does a Customer Service Manager Even Do? Explained!

So.... What does a customer service manager do?
The short answer is: a lot. Probably more than you think.
Customer service managers are responsible for ensuring that customers have a great experience, from the moment they first hear about your company to the time they become a raving fan. They manage and oversee all aspects of customer service, and work to constantly improve processes and resolve issues.
It's a tough job, but it's also incredibly rewarding. If you're interested in becoming a customer service manager, or just want to learn more about what they do, watch this video.

The Epic Saga of Customer Policies: Ensuring a Breathtaking Experience

Are you looking for ways to improve your customer service policies? Learn how fair and realistic policies can help shape a positive customer experience. We'll share tips on how to craft customer policies that help build trust with clients, increase customer satisfaction and make your business stand out from the competition. Tune in now for some insider advice!

To Outsource or Not to Outsource: Adventures in Customer Service!

Should you Outsource Customer Service? The short answer is maybe. When it comes to outsourcing your customer service, there are a lot of things to consider. In this video, we'll look at the pros and cons of outsourcing your customer service and help you decide if it's the right decision for your business.

Ready, Beta, Go: Nailing the Art of Prepping for Beta (Like a Boss!)

Are you ready to launch your customer support team into beta? We've got the tips and tricks to make sure you're fully equipped for a successful soft launch! Join us as we take a deep dive into what it takes to have your customer service team ready for beta. Learn the secrets of the pros and get ready to hit the ground running!

Why Internal Notes are Absolutely So Freaking Important!

Are you looking for better ways to improve customer engagement and follow up? Look no further! Internal documentation is crucial for providing exceptional customer service and should not be overlooked. Learn how taking thorough notes and creating detailed internal records can make all the difference when it comes to customizing answers for customers and creating a top-notch experience. Tune in to find out the details about why documenting conversations with customers is so important—and say goodbye to frustratingly inconsistent responses!

Mission Impossible? More like Mission Accomplished! CX Strategies Made Easy!

Are you looking to shape your customer experience strategy but don't know where to start? In this video, we'll break down the components of a successful CX strategy, from tactical elements to long-term vision. Get the right mix of tactics and vision to supercharge your customer experience! Tune in and learn how to create a powerful CX strategy that works!

Backlogs: The Eternal Nightmare - How to Prevent Them and Keep Your Sanity

Are you feeling overwhelmed with unchecked backlogs? Don't worry - there's hope! Discover how to take back control and tackle your workflow before it gets out of hand. We'll give you the best tips and tricks for staying organized, including advice on effective documentation, internal notes, and CRM solutions. Get ready to streamline your tasks and reclaim your productivity - watch our video now!

Running CX? Here's the Tech Stack You Need... Or You Could Just Wing It!

Are you looking to optimize your customer experience? Then don't miss out on this must-watch video! Learn all about the best tech stacks for CX and how they can help you provide a world-class customer experience. We'll break down the basics of CX tech and why it's important for any business looking to take their customer service to the next level. Don't miss out on this informative video on tech stacks for CX – watch now!

The Awesome Saga of Quality Assurance: How It Saves the Day, Every Day!

Are you frustrated by poor customer service experiences? Make sure your business is staying on top of quality assurance with CX! In this video, we'll explore why customer service quality assurance is so important and provide practical tips for improving customer experience. Join us to learn the key principles of CX and how to ensure your customers are completely satisfied.

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