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CUSTOMER SERVICE JOURNEYS

Empowering Companies with Customer Service Expertise

At CX Collective, we shoulder the critical responsibilities typically expected from a CX head - providing both guidance and hands-on expertise.

 

Our expertise is not only sought after by industry leaders like At Home and ID.me but also vital for any enterprise aiming to establish or elevate their customer service experience. Our clients range from those facing bandwidth constraints to those seeking direction in uncharted territory of customer expectations. 

 

The core of our service lies in optimizing processes and technology, supplemented by our focus on people and culture.

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AS SEEN IN

BUILD CX FROM THE GROUND UP WITH CX COLLECTIVE

A good customer experience strategy can increase your customer lifetime value by 20-30%. 

We understand that meeting customer expectations is crucial for a positive experience. We aim to provide seamless resolutions, efficient multi-channel communication, user-friendly self-service options, and personalized interactions. Our commitment is to ensure accurate information and safeguard customer data. We believe in being proactive to anticipate potential issues such as backlogs and negative feedback that could impact your brand reputation. Let us help you stay ahead and create a stellar customer experience.

Initiatives that save you time, money & provide your customers with a superior experience.

We make the complexity of support look deceptively simple. We help new companies set up customer service for scale, existing companies become far more efficient in the way they’re working today.

Launch or Scale Customer Service

Launching or scaling customer experience can present challenges that require strategic solutions and resourceful thinking. Leverage our 20+ years experience.

Build, Migrate or Optimize your Help Desk.

Improve, Transfer, or Optimize your Help Desk for seamless support solutions with us as your hands on resource.

Reduce or Prevent Backlogs

Backlogs can be a hindrance to productivity and progress. We aim to reduce or prevent them, ensuring smooth operations and efficient workflows.

Build or Improve Customer Service Reporting.

 Improving customer service reporting enables organizations to address issues and track performance effectively, providing resourceful solutions to meet customer needs. Increase productivity by 2x with our help.

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We believe all companies should be able to use customer experience as a differentiator.

BECOME AN INDUSTRY LEADER IN CX

SOME OF OUR CLIENTS INCLUDE

CLIENT TESTIMONIALS

Thanks to The Workforce Pro, customer support is now better, faster, and more personalized. Response time improved — it went down from 2–3 days to 1–2 days. The team was well-organized and responsive. They delivered promptly and stood out for their committed service and support.

Parsa

Freddie

The client consistently experiences growth during the process. The Workforce Pro's training has led to the client's development and ability to manage more volume in less time. The team resolves all issues quickly and communication is excellent. 

Andrea

Wig Studio 1

The Workforce Pro developed a new help center that reduced the company's tickets by 30%. Automations also lowered their response time by two hours. The partners used Wrike for project management and maintained an intuitive workflow.

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Cadogan

Premium CX is a skill that is mastered through years of application. 

Ensure Effective Backlog Management to Prevent Bottlenecks.  Are you struggling with backlogs and looking for ways to prevent and overcome them? Check out this video for valuable insights and solutions.

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Bring in a focused team of CX experts for a Tour of Duty to build or improve your CX.

Experience the advantages of working with a team of experts, in not just customer experience, but operations.

​The head of CX today differs greatly from the Customer Service Manager of the past. You shouldn't have to compromise professional experience for technical aptitude and a scrappy mindset. With CX Collective, you get the best of both worlds. Say goodbye to struggles with systems, processes, implementation, and training. We've got you covered. 

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