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Get reliable and accurate cost forecasts
Free up time to focus on other aspects of your business.
Receive personalized, quarterly advice and guidance
RECEIVE PERSONALIZED SUPPORT AND ADVICE ON HOW TO USE CX PLAN
Streamline the process of calculating how many employees you need to hire
Estimating headcount is challenging for lots of people who still have the responsibility. CX Plan is designed to make anyone using it feel comfortable estimating headcount. We don't leave you to do it alone. Schedule a call with us and we will help you assess if this is the right move for you and even show you how to use it.
GET INSPIRED BY WHAT'S POSSIBLE
Gain peace of mind knowing you made the best decision for your business
When it comes to tough financial choices, we all have moments of uncertainty: Can we invest in this tool? Should we bring on new talent? Can we raise our rates? Luckily, the CX plan provides quick answers to all those questions.
Make smarter decisions with your cash flow.
CX Collective streamlines the Customer Service Planning process
More than 20 years ago, I embarked on my career journey at a Fortune 500 SaaS company. My mission was simple: bringing together the right people, at the right place, and at the right time. This involved meticulous planning, estimating, and tracking, which is commonly known as Workforce Management (WFM).
Throughout my professional experience, I have worked with over 40 companies, primarily in support enablement. This role entailed handling planning and operational efforts for customer support teams, an area that is often overlooked despite its significant return on investment. I was in WFM at Office Depot, Home Depot, Intuit, Herbalife and Molina Healthcare. My goal has always been to provide tools and resources that enable people to achieve more with less. And that's precisely how CX Plan came about.
You don't need to be a mathematician or even proficient in Excel. All you need is a solid understanding of how your team works and your costs. Leave the rest to me. Think of CX Plan as your personal hiring estimation expert, working tirelessly to meet your needs.