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Client Success Manager (Part-time Contractor)

Estimated weekly hours: 10+

Empower Businesses with Your Customer Experience Expertise

Join our team at CX Collective, where your experience shapes exceptional customer journeys. We are currently seeking seasoned professionals who are ready to apply their knowledge and leadership capabilities to support and scale customer experience strategies for diverse companies.

 

Our Mission

At CX Collective, we shoulder the critical responsibilities typically expected from a CX head- providing both guidance and hands-on expertise. Our clients range from those facing bandwidth constraints to those seeking direction in uncharted territory of customer expectations. The core of our service lies in optimizing processes and technology, supplemented by our focus on people and culture.

Who Are We Looking For?

We resonate with professionals who yearn to engage in impactful work that previously eluded them due to time constraints. You might find yourself a seamless addition to our team if you are:

  • A former CX leader or manager with 5+ years in a leadership role

  • An expert with 7+ years in customer service (this is ideal but not a strict condition)

  • Proficient in Workforce Management best practices

  • Experienced with an e-commerce background, while SaaS expertise is also highly regarded

  • An individual who has enriched their skill set across at least three different companies

What Does the Role Entail?

Our standard work hours are Monday through Thursday from 9 AM to 5 PM PT, and Friday from 9 AM to 12 PM PT. We look for professionals who can offer flexibility and availability during these times. While there isn't a set schedule beyond this, you will have clear deadlines and tasks at hand.

We pride ourselves on our structured approach to projects which incorporates standard phases ensuring efficiency, reliability, and successful outcomes. Whether it's part of our larger initiatives like Launch and Scale or the smaller scale projects within them, you'll lead with expertise and foresight.

Variability is key—some projects demand ongoing commitment, while others are time-bound, subject to specific hours. Your weekly workload will adapt according to the task at hand.

Your Impact Across the Board

Your role will include crafting daily or weekly recurring responsibilities that are imperative for our client's success, such as:

  • Updating and analyzing reports, focusing on Workforce Management and customized reporting

  • Conducting quality assurance and analyses leveraging Help Desks and customer service insights

 

And when it comes to project-specific, ad hoc contributions, your tasks may encompass a mix of creative and analytical challenges:

  • Driving Help Desk launches/optimizations - think FAQs, macros, brand voice articulation

  • Developing tailored training documentation for our clients

  • Assessing current client operations, identifying enhancements, and coordinating the changes effectively

  • Spearheading client business updates as necessary

Come Thrive with Us

CX Collective is where analytical rigor meets creative prowess. If you're passionate about fostering sustainable customer service solutions and carry a wealth of experience, we're eager to welcome you into our collaborative workspace.

Join us in redefining what's possible in customer service while fostering your professional growth. Make your mark in a role that values your versatile expertise and promotes balance and ingenuity.

Apply now and be the next driving force behind the customer experience triumphs at CX Collective.

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