READY FOR SCALE
We simplify the complexity of transitioning systems.
We offer a comprehensive service to help smoothly transition your Help Desk and provide ongoing support. Our process is designed to minimize complexity and ensure your team's comfort with the new Help Desk system.
SOME OF OUR CLIENTS INCLUDE
FEATURES OF HELP DESK MIGRATIONS BY CX COLLECTIVE
Here at CX Collective, we are proud to offer a comprehensive service that can assist you in transitioning your system smoothly. Our services include virtual training, onsite support, and a seamless transition process that is specifically designed to minimize complexity. We are dedicated to providing you with the support you need every step of the way.
Seamless Transition: Migration from existing to new system handled with no hassle.
Custom User Training: Remote training sessions ranging from 4-8 hours, workbook and internal knowledge base available.
Onsite Support: Available for launch day to ensure a smooth transition.
After Launch Work: Custom dashboard developed and leaders trained in interpreting performance & results; ticket quality reviews for two weeks.
After Launch Support: Updates or edits to learning materials, plus an evergreen version of the training for future hires.
HOW TO MIGRATE YOUR HELP DESK
WITH CX COLLECTIVE
FIRST, GET INSPIRED BY WHAT'S POSSIBLE
Let's kick things off by scheduling a collaborative brainstorming session, where we can delve into your support journey. Since we are a small team, we want to ensure that we are a good fit before moving forward with any potential projects.
NEXT, YOUR BUDGET, YOUR SCHEDULE
During our call, we'll walk you through our approach to migrations. Our aim is to showcase the possibilities and outline the value of your investment.
Plus, as a thank you for joining, we'll offer you a complimentary checklist for organizing your migration.
Additionally, you'll have the opportunity to receive a customized plan tailored to your specific needs, whether you decide to work with us or go at it alone.
FINALLY, YOUR PLAN, YOUR WAY
Once your new Help Desk is up and running, we'll be right there with you, providing all the maintenance and execution support you need. We can continue to move forward together!
“I just to thank you for an amazing day of training… it was a very, very long day and all the hard work you put in to supporting us really showed. I know my entire team walked away this evening feeling supported in knowing we are making impactful improvements with [Help Center] in helping them take care of our customers. During the training your patience in addressing our questions and concerns no matter how basic or complex, was greatly appreciated.”
Head of Support, Brighton Collectibles