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The Solution
CX Automation & AI Deployment is how you get your support team back on offense.
We design, build, and launch automations that actually work in live environments. From AI-powered chatbots to agent assist tools, every deployment is built for scale, accuracy, and speed.
Automation that eliminates repetitive work
Chatbots that deliver real self-service (not customer frustration)
AI Workflows that make your agents smarter, not slower
Why It Matters
When automation is done right, you don’t just save time—you transform your support experience.
Faster resolutions with reduced handle time
Fewer escalations and repeat contacts
Smarter, more confident agents
Lower operating costs without sacrificing quality
How It Works
Every project follows a clear path, but you decide how far to go.
Investigation: We audit workflows and find automation opportunities.
Intentions: We align automation goals with your business outcomes. At this stage, you can stop with a roadmap in hand—or continue with us.
Implementation: If you move forward, we build and launch your automations.
Instructional Design: We train your team and provide playbooks so adoption sticks.
Integration: Ongoing optimization is optional. We can handle it, or your team can maintain it.
Who This is For
This service is designed for:
Fast-growing teams drowning in tickets
Enterprises relying on outdated system
CX leaders ready to move from firefighting to strategy
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
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How quickly can you start?Most projects kick off within 2 weeks of engagement.
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Can you work with our existing team?Yes. We plug in alongside your staff to upgrade processes without disruption.
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Do you offer one-off projects or ongoing support?Both. We can step in for a single project or stay on as your fractional ops team.
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What tools do you specialize in?Zendesk, Intercom, Gorgias, Gladly, and more—we choose what fits your needs.
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Do you work with all help desk platforms?Yes. We specialize in Zendesk, Gorgias, Intercom, and Gladly, but can optimize other systems as well.
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How long does optimization take?Most projects take 4+ weeks, depending on the complexity of your current setup.
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Will you train my team?Absolutely. Training is part of the process so your team can confidently maintain the new workflows.
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What if we don’t have self-service yet?We’ll build it with you—from knowledge bases to AI-powered chat—so your customers get answers without needing to file a ticket.
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How do I know if I need this service?If your team is constantly playing catch-up, onboarding feels like a headache, or your support can’t keep up with growth, you’re ready.
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Do you just make recommendations or help execute?Both. We design the strategy and roll up our sleeves to make it real.
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How long does an engagement usually last?Most scaling strategy projects run 8–12 weeks depending on complexity.
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What if my team is already overwhelmed?That’s exactly why we’re here. We’ll build systems that remove pressure, not add more.
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Can you work with our existing tools and vendors?Yes. We are not a "rip and replace" shop. We optimize your current stack and make recommendations only when necessary.
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Can we continue working with you after launch?Yes. Many clients transition from GTM readiness into ongoing advisory or scale-up support.
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How long does this process take?Typically 4–6 weeks depending on the complexity of your product and tooling needs.
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Do we need to have a CX hire already?No. We can set the foundation before your first hire, or support an early team member with structure and training.
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Which platforms do you support?We specialize in Zendesk, Intercom, Gorgias, and Gladly—but our approach applies anywhere.
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Do I need to commit long-term?Not at all. Many clients stop after the Intentions phase with a roadmap in hand.
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Will this replace my team?No. Automation removes repetitive tasks so your team can focus on what matters most.
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What does working with CX Collective cost?Every business has different needs. Some clients engage us for a one-time CX system build, others for ongoing fractional support operations. Our engagements are flexible, starting at a fraction of the cost of hiring a full-time operations leader. Book a call and we’ll give you a clear plan and pricing before we start.
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How do you work with startups preparing for go-to-market?We partner with early-stage startups to build customer experience operations from the ground up. That includes setting up your first help desk platform, designing a scalable help center/knowledge base, and creating ticket workflows that keep your beta or launch customers supported. By the time you go to market, you’ll have a CX foundation that can handle real demand, provide insights back to your product team, and grow as your customer base scales.
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What industries do you work with?We’ve built and scaled support operations across industries including SaaS, e-commerce, fintech, consumer goods, and health and wellness. From subscription startups preparing for Series A to enterprise teams modernizing their CX with automation and AI, our experience spans B2B and B2C. No matter the industry, our focus is the same: building customer support systems that are scalable, efficient, and tailored to your business goals.
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What is a fractional support operations team?A fractional support operations team is a flexible, part-time CX partner that builds and manages the systems, workflows, and tools your customer support team relies on—without the cost of a full-time operations hire. We handle everything from help desk setup and help center design to automation, reporting, and AI for CX, giving you enterprise-level support operations at a fraction of the investment.
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Do you help with AI in customer support?Yes. We design and implement AI solutions for CX that make support smarter, not harder. That could mean deploying AI-powered chatbots, automating repetitive tasks like routing and tagging, or integrating machine learning to give agents better recommendations. Our approach ensures AI tools actually work for your team and your customers—not against them. Whether you’re exploring AI for customer support for the first time or looking to level up an existing setup, we’ll guide you through strategy, implementation, and adoption.
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Do you only work with startups?No—we support startups, growth-stage companies, and enterprises looking to modernize or scale their CX function.
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How quickly can you get us up and running?Most teams see their support operations stood up in just a few weeks. In some cases, we’ve completed full deployments in as little as 3 days. The exact timeline depends on the size of your team, the systems you use, the documentation you already have, and how quickly decisions can be made. The faster you let us lead, the faster we can deliver.
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How do you help CX teams scale?Scaling support is about more than adding headcount—it’s about building systems that can grow with you. We help CX teams by optimizing help desk setups, ticket routing, automations, and macros, and by designing staffing models and onboarding flows that reduce ramp time. We also standardize workflows and reporting so leaders get clear insights into team performance. The result: a CX org that’s structured, efficient, and ready to scale without burning out your team.