.png)
The Solution
AI-Powered Support Systems is how you get your support team back on offense.
We design, build, and launch automations that actually work in live environments. From AI-powered chatbots to agent assist tools, every deployment is built for scale, accuracy, and speed.
Automation that eliminates repetitive work
Chatbots that deliver real self-service (not customer frustration)
AI Workflows that make your agents smarter, not slower
Why It Matters
When automation is done right, you don’t just save time—you transform your support experience.
Faster resolutions with reduced handle time
Fewer escalations and repeat contacts
Smarter, more confident agents
Lower operating costs without sacrificing quality
How It Works
Every project follows a clear path, but you decide how far to go.
Investigation: We audit workflows and find automation opportunities.
Intentions: We align automation goals with your business outcomes. At this stage, you can stop with a roadmap in hand—or continue with us.
Implementation: If you move forward, we build and launch your automations.
Instructional Design: We train your team and provide playbooks so adoption sticks.
Integration: Ongoing optimization is optional. We can handle it, or your team can maintain it.
Who This is For
This service is designed for:
Fast-growing teams drowning in tickets
Enterprises relying on outdated system
CX leaders ready to move from firefighting to strategy
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
