The customer support talent shortage isn’t about headcount—it’s about skills. Discover why narrow hiring criteria, outdated job descriptions, and weak retention strategies fuel the perception of a shortage, and learn how CX leaders can build stronger teams by focusing on adaptability, transferable skills, and career development.

Most SaaS companies collect feedback—but few use it effectively. This post breaks down why feedback loops fail and how to build one that drives real change with context, routing, and ROI.

Most SaaS companies collect feedback—but few use it effectively. This post breaks down why feedback loops fail and how to build one that drives real change with context, routing, and ROI.

CX leaders are closest to the customer—but often furthest from strategy. This post introduces the RISE Framework, a practical approach to help CX leaders influence executive decisions, connect insights to business impact, and finally own their seat at the table.

Scaling customer support isn’t about adding more tools—it’s about building a smart support strategy that fuels growth, retention, and customer loyalty.

Is your CX ready to scale? Discover the signs, run a quick audit, and learn practical steps to build customer support that grows with your business.

Think great support can’t scale? Discover why outdated CX myths cost startups growth—and how to build sustainable systems before they break.

Discover the hidden costs of CX chaos and learn actionable strategies to scale your customer support without burning out your team or losing customers.

Tired of chaotic support? This playbook shows startups how to scale customer experience strategically, turning overwhelm into a growth advantage.