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Turn Gorgias Into a Revenue-Driving Machine

You didn’t invest in Gorgias to fight a ticket backlog and chase lost orders. Whether you’re setting it up for the first time or need a full cleanup, we’ll help you build a Gorgias workspace that’s fast, efficient, and built to scale with your store.

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If Gorgias Feels Clunky, You’re Leaving Money on the Table

Gorgias is made for speed—but only when it’s set up right. Too many brands install the app and call it done. That’s how you end up with jumbled macros, disconnected tags, missed revenue, and agents flying blind.


We help eCommerce teams turn Gorgias into what it was meant to be: a CX system that saves time, closes tickets fast, and unlocks more revenue through smarter support.

What You’ll Walk Away With

A fully built or optimized Gorgias instance tailored to your store

Clean, organized macros and rules that speed up responses

Intentional tagging, views, and automation

Clear workflows that route the right tickets to the right people

Performance reporting and coaching tools your team will actually use

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The CASE Framework for Gorgias Implementation

A focused 4-step process to turn Gorgias into your team’s most powerful support tool.

Clarify Your Needs

We start by mapping your current tools, support channels, team roles, and key pain points—so the Gorgias setup fits your real workflows.

Architect the Solution

From tags and views to rules and integrations, we design a Gorgias workspace that’s clean, organized, and built for speed.

Set Up + Streamline

We implement and optimize everything—ensuring automation, macros, and routing are doing the heavy lifting (not your agents).

Empower Your Team

We equip your team with hands-on training, custom documentation, and best practices so they can confidently manage and scale Gorgias.

Real Wins. Real Speed.

CX Collective’s efforts successfully created a seamless platform with a great UI/UX design. CX Collective was prompt, communicative through meetings, and responsive throughout the workflow. They were skilled in the industry and provided valuable guidance to ensure the project’s success.

— Furtify

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You’re Ready for This If:

You just launched Gorgias and want to do it right

Your macros, tags, and views are disorganized

Agents are working harder, but tickets still pile up

You’re scaling fast and need workflows that won’t break

You want Gorgias to increase efficiency and revenue

Led by Ty Givens, Founder of CX Collective

Ty has helped high-growth eCommerce brands like Thrive Causemetics and Shoedazzle build support systems that scale. She knows how to turn Gorgias into a streamlined engine that supports growth, not chaos.

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Brands That Trust Us

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Let Gorgias Do the Heavy Lifting

Let’s Make Gorgias Work for You, Not the Other Way Around
Smart support drives retention. Fast support increases conversion. We’ll help you get both.

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