.png)
If Gorgias Feels Clunky, You’re Leaving Money on the Table
Gorgias is made for speed—but only when it’s set up right. Too many brands install the app and call it done. That’s how you end up with jumbled macros, disconnected tags, missed revenue, and agents flying blind.
We help eCommerce teams turn Gorgias into what it was meant to be: a CX system that saves time, closes tickets fast, and unlocks more revenue through smarter support.
What You’ll Walk Away With
A fully built or optimized Gorgias instance tailored to your store
Clean, organized macros and rules that speed up responses
Intentional tagging, views, and automation
Clear workflows that route the right tickets to the right people
Performance reporting and coaching tools your team will actually use
The CASE Framework for Gorgias Implementation
A focused 4-step process to turn Gorgias into your team’s most powerful support tool.
Clarify Your Needs
We start by mapping your current tools, support channels, team roles, and key pain points—so the Gorgias setup fits your real workflows.
Architect the Solution
From tags and views to rules and integrations, we design a Gorgias workspace that’s clean, organized, and built for speed.
Set Up + Streamline
We implement and optimize everything—ensuring automation, macros, and routing are doing the heavy lifting (not your agents).
Empower Your Team
We equip your team with hands-on training, custom documentation, and best practices so they can confidently manage and scale Gorgias.
Real Wins. Real Speed.
CX Collective’s efforts successfully created a seamless platform with a great UI/UX design. CX Collective was prompt, communicative through meetings, and responsive throughout the workflow. They were skilled in the industry and provided valuable guidance to ensure the project’s success.
— Furtify
Brands That Trust Us
