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Build a Support Function That Actually Works

We help fast-growing CX teams stop fighting their inboxes, clean up broken workflows, and turn support into a strategic advantage. Whether you’re starting from scratch or scaling midstream, we’ll help you build a CX system that’s efficient, scalable, and supported.

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You Can’t Scale Support Without Structure

If your systems are overwhelmed, your roles are undefined, and your inbox is a mess, it’s not your fault. But it is your responsibility to fix it.
Whether you’re in launch mode or leading an inherited team with no documentation or direction, we’ll help you build a CX system that’s clear, consistent, and set up to grow.

What You’ll Walk Away With

A fully mapped support org with clear roles and responsibilities

Help desk cleanup and platform recommendations (if Gorgias or Intercom)

QA systems, performance goals, and strategic KPIs that matter

Performance routines that actually get used

Fewer leaders skipping through the cracks—and fewer people burning out

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Support, Transformed in 90 Days

We’ll work side-by-side with you to build a CX system that actually works for you.  If you’re tired of your plates always on the move (we’re also not here to take the heavy lifting for you). Here, we help you get unstuck fast.

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You’re Ready for Customized Support Strategies

You’re launching a CX team from scratch

You’re building/leading a team without structure

Your tools are scattered—and so is your strategy

You’re tired of putting out fires daily and ready to lead with strategy

Led by Ty Givens, Founder of CX Collective

With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.

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Your CX System Is Missing a Backbone

Tools won’t fix what strategy never built.
 If your team’s barely holding it together, let’s fix it—fast.

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