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You Can’t Scale Support Without Structure
If your agents are overwhelmed, your tools are underused, and your inbox is a mess, it’s not your fault. But it is your responsibility to fix it.
Whether you’re in launch mode or leading an inherited team with no documentation or direction, we’ll help you build a CX system that’s clear, consistent, and set up to grow.
What You’ll Walk Away With
✔️ A fully mapped support org with clear roles and responsibilities
✔️ Help desk configured for performance (Zendesk, Gorgias, or Intercom)
✔️ SOPs, macros, escalation paths, and training docs
✔️ Performance dashboards built around metrics that matter
✔️ Fewer tickets slipping through the cracks—and fewer people burning out
Support, Transformed in 90 Days.
We’ll work side-by-side with you to build a CX system that actually works or, if you need it off your plate, give us a little more time and we’ll handle the heavy lifting for you. Either way, you get results that stick.
You’re Ready for Customized Support Strategies If:
✔️ You’re launching a CX team from scratch
✔️ You inherited a support mess with no structure
✔️ Your tools are underused—or totally misconfigured
✔️ You’re tired of putting out fires and ready to lead with strategy
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped teams go from duct-taped and overwhelmed to strategic and scalable. She’s built systems at brands like See’s Candies, Shoedazzle, Thrive Causemetics, and Herbalife—and she knows how to make CX operations work under real pressure.
Build a Support Function That Actually Works... Without the Chaos
We help startup and scaling CX teams build systems from the ground up—no duct tape, no guesswork. Whether you're standing up your first function or untangling what someone else left behind, we’ll help you design a support operation that runs smooth and scales smart.
Your CX System Is Missing a Backbone
Tools won’t fix what strategy never built.
If your team’s barely holding it together, let’s fix it... fast.