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Build a Support Function That Actually Works
We help fast-growing CX teams stop fighting their inboxes, clean up broken workflows, and turn support into a strategic advantage. Whether you’re starting from scratch or scaling midstream, we’ll help you build a CX system that’s efficient, scalable, and supported.
You Can’t Scale Support Without Structure
If your systems are overwhelmed, your roles are undefined, and your inbox is a mess, it’s not your fault. But it is your responsibility to fix it.
Whether you’re in launch mode or leading an inherited team with no documentation or direction, we’ll help you build a CX system that’s clear, consistent, and set up to grow.
What You’ll Walk Away With
A fully mapped support org with clear roles and responsibilities
Help desk cleanup and platform recommendations (if Gorgias or Intercom)
QA systems, performance goals, and strategic KPIs that matter
Performance routines that actually get used
Fewer leaders skipping through the cracks—and fewer people burning out
You’re Ready for Customized Support Strategies
You’re launching a CX team from scratch
You’re building/leading a team without structure
Your tools are scattered—and so is your strategy
You’re tired of putting out fires daily and ready to lead with strategy
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
