Initiatives that save you time, money & provide your customers with a superior experience.
We shoulder the critical responsibilities typically expected from a Head of Customer Experience, providing both guidance and hands-on expertise.
Our clients range from those facing bandwidth constraints to those seeking direction in uncharted territory of customer expectations.
The core of our service lies in optimizing processes and technology, supplemented by our focus on people and culture.
Launch or Scale Customer Service
Launching or scaling customer experience can present challenges that require strategic solutions and resourceful thinking. Leverage our 20+ years experience.
Build, Migrate or Optimize your Help Desk.
Improve, Transfer, or Optimize your Help Desk for seamless support solutions with us as your hands on resource. We work with Zendesk, Gorgias, Intercom and more,
Reduce or Prevent Backlogs
Backlogs can be a hindrance to productivity and progress. We aim to reduce or prevent them, ensuring smooth operations and efficient workflows.
Build or Improve Customer Service Reporting.
Improving customer service reporting enables organizations to address issues and track performance effectively, providing resourceful solutions to meet customer needs. Increase productivity by 2x with our help.
AS SEEN IN
We believe all companies should be able to use customer experience as a differentiator.
SOME OF OUR CLIENTS INCLUDE
CLIENT TESTIMONIALS
Bring in a focused team of CX experts for a Tour of Duty to build or improve your CX.
Experience the advantages of working with a team of experts, in not just customer experience, but operations.
The head of CX today differs greatly from the Customer Service Manager of the past. You shouldn't have to compromise professional experience for technical aptitude and a scrappy mindset. With CX Collective, you get the best of both worlds. Say goodbye to struggles with systems, processes, implementation, and training. We've got you covered.