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2026: The Year CX Stops Reacting
Clean Slate CX
January marks the shift from reactive to intentional.
This is where Support Leaders stop patching problems and start designing systems that scale, sustain, and support real work.
If you’re ready to lead with clarity instead of urgency, this is your starting point.
Most CX teams don’t need new tools. They need a reset.
What Clean Slate CX Is About
January is about clearing the noise before it becomes a problem.
Most CX teams don’t need new tools — they need clean systems.
This month is focused on resetting your help desk so the rest of the year runs smoother, faster, and with less friction.
What happens when you don’t reset?
Why Clean Slate CX Matters in 2026
Many CX teams struggle not because of lack of effort, but because their systems were built for an earlier stage of growth.
Over time, teams accumulate:
Outdated policies and macros
Inconsistent tagging and routing
Workarounds that became permanent
SLAs that no longer match real demand
Without a reset, these issues compound and slow everything down.
Clean Slate CX addresses this by rebuilding clarity first, before scale, automation, or AI adoption.
Clean Slate CX gives teams a chance to reset before the cost of complexity compounds.
The Tools Behind the Work
These are the tools designed to help you reset without starting from scratch.
These are practical tools you can use immediately — not theory or templates you’ll never open.
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Hands-On Workshops
This is where strategy meets real work.
We work through your real workflows, not examples.
How We Help
We help teams clean up, simplify, and stabilize their CX operations so growth doesn’t create chaos.
Help Desk Cleanup & Operational Reset
This is hands-on support for teams who want to move faster and get it right.
We help you:
Clean up policies, macros, and workflows
Simplify routing and ownership
Align your help desk to how your team actually works
Build a foundation that supports scale and AI later
This isn’t a rebuild.
It’s a reset that makes everything else easier.
You won’t be navigating this alone.
Led by Ty Givens, Founder of CX Collective
With 25+ years in support ops and leadership, Ty has helped brands clean up, rebuild, and overhaul their inbox strategies and CX roadmaps. She’s built systems for brands like See’s Candies, Shoedazzle, Thrive Causemetics and Herbalife—and she knows how to make CX operations work under real pressure.
