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Where CX Strategy Meets Real-World Operations
Ty Givens is the CX expert people instantly trust. She keeps it real, skips the drama, and talks about customer experience the way it actually works inside fast-moving companies. She brings clarity, real stories, and strategies teams can use immediately.
25+ years in CX • 10 years consulting • Trusted by 50+ growing teams
Clear, practical, and built for real CX leaders.
Your audience will know exactly what to do next.
Keynote Talks that Hit Home
From Call Centers to Co-Pilots:
The Real Future of CX in an AI World
CX keeps evolving, and AI is about to change more than leaders expect. This session breaks down what’s actually shifting, what’s staying human, and how teams can stay ahead without losing their identity
Break the Silos:
The Framework for Making CX Everyone's Job
Support shouldn’t be the catch-all for problems created upstream. This talk shows leaders how to get product, marketing, and operations aligned so CX becomes a shared responsibility, not a fire drill.
Growth-Ready CX:
The Strategy Leaders Use to Turn Insights Into Income
CX is more than ticket handling. It becomes a growth engine when teams know how to turn what they’re hearing every day into action. This session shows leaders how to use support insights to shape product decisions, improve retention, and drive measurable revenue impact.
Why Event Organizers Book Ty
Event hosts want speakers who make their jobs easier. Ty shows up prepared, flexible, and locked in from the moment the planning starts. She delivers the kind of session people talk about long after the event ends.
Here’s what organizers consistently get:
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Seamless Execution: Reliable, easy to work with, and low maintenance from prep to stage (no drama, no last-minute stress).
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Tailored Content: Sessions shaped to fit your audience, your industry, and the outcomes you want for the room.
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Actionable Insights: Slides, stories, and frameworks teams actually remember and use the moment they’re back at work.
What I actually do
Ty is so relatable. Such an influential member in our CX Community.
Karen L.
CX Leader/Community Builder
The Practitioner Behind the CX Systems That Actually Work
Ty Givens believes Customer Experience should be doable, not daunting. She cuts through complexity, revealing the human, messy, and straightforward truth of CX.
With 25 years in the industry, including hands-on roles at major companies like Intuit and Thrive Market, and 10 years in consulting for dozens of others, Ty brings proven strategies and has created dozens of playbooks that help CX leaders move teams from confusion to clarity.
Where Ty’s CX Expertise Has Made an Impact
Proven results across e-commerce, SaaS, retail, and enterprise environments.
From startups to Fortune 500 companies, Ty has empowered diverse teams to elevate their customer experience strategies, resulting in tangible growth and operational efficiency.
Ty's frameworks and tips are easy to remember and practical to implement! Absolutely loved her presentation.
Cora V.
Knowledge Expert
When Ty Walks Into a Room
Your audience gets clarity, energy, and real-world strategy they can use the same day.
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Straightforward Guidance: No jargon or corporate speak. Just clear, honest insight that actually makes sense
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Real Stories That Stick: Examples pulled from real teams, real leaders, and real moments inside CX operations.
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Tools You Can Use Today: Frameworks and takeaways your audience can put into practice as soon as they get back to work.
Ty brings truth, warmth, and relatability to every session. Your audience feels seen, understood, and equipped to take action.
Panel & Virtual Sessions
Panel Discussion
30-45 minutes
Fast, energetic, and full of useful insights
Panel Moderator
30-45 minutes
Thoughtful conversation that brings out real clarity
Virtual Session
30-60 minutes
Real CX guidance in a flexible online format
Conference Keynote
45-60 minutes
Unfiltered truths, strategy, and stories that stick
Half-Day Workshop
Up to 4 hours
Hands-on, practical, and immediately useful for your team
Full-Day Workshop
Up to 8 hours
Deep dives, exercises, and implementation support
Let's Give Your Audience Something Relatable
Ty speaks on CX leadership, AI readiness, scaling operations, and what it really takes to run a support team today. The pricing reflects the prep, the relevance, and the experience brought into every session.
If your audience wants honesty, real stories, and practical takeaways they can use the same day, we're going to get along just fine. Getting started is simple: