A Bad Setup Will Cost You—Fast
Zendesk is powerful, but only if it’s configured right. If tickets are routing wrong, macros are outdated, or agents are constantly asking, “Where does this go?”, you’ve got a system problem, not a people problem.
We help teams stand up Zendesk the right way—or clean up the chaos so your agents can focus on what actually matters: delivering great support.
What You’ll Walk Away With
✔️ A clean Zendesk instance built (or rebuilt) for scale
✔️ Ticket forms, triggers, automations, and macros that work together
✔️ Custom workflows based on your team size, SLAs, and priorities
✔️ Roles and permissions that protect your workflows from chaos
✔️ Agent coaching and documentation for long-term success

Real Tools. Real Transformation.
"Tickets now are being solved much more easily, and there are also tools in place for customers to find answers for themselves, all thanks to The Workforce Pro’s efforts. Their founder’s direct involvement, attention to detail, and overall speed led to top-notch results."
-Groupize
You’re Ready for This If:
✔️ You’re launching Zendesk for the first time and want to do it right
✔️ Your current setup is messy, slow, or frustrating for agents
✔️ You’ve outgrown the DIY setup you started with
✔️ Your triggers, macros, and routing rules are out of sync
✔️ You want your Zendesk to scale with your team—not slow it down
Led by Ty Givens, Founder of CX Collective
Ty has helped brands like See’s Candies, Herbalife, and Shoedazzle launch, scale, and streamline Zendesk from the ground up. Whether it’s your first ticket form or your fiftieth macro, she brings structure, clarity, and decades of experience to every setup.


Make Zendesk Work for You... Not Against You
Whether you're setting up Zendesk for the first time or trying to fix what someone else left behind, we’ll help you build a system that’s clean, scalable, and ready for real CX operations.
No bloated configs. No broken automations. Just a Zendesk instance that works the way your team actually needs it to.