Top 10 Alternatives to Zendesk for Enhanced Customer Support in 2023
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ALL THINGS CX
Expertise, Ideas & Inspiration
CX Leaders are busy, so we give you digestible, high impact chunks of info to get your wheels turning.
Evaluate top 10 Zendesk alternatives for 2023 in terms of features, integrations, usability and pricing.
- 5 min
Maximizing Profits with B2Cs: Strategies and Best Practices for Business-to-Consumer Success
In today’s competitive market, understanding the Business-to-Consumer (B2C) model is essential for success. With the rapid growth of...
- 9 min
Crafting Customer Journey Maps: Your Guide to Enhancing Customer Experience
Steps to create an effective Customer Journey Map include researching data collection, visualizing the journey, analyzing and identifying op
- 5 min
Mastering the Art of Defining Expectations for Robust Team Performance
Leaders must set expectations through job descriptions that align with company values, utilizing SMART goals during the onboarding process t
- 5 min
Transform Customer Pain into Gain: Effective Strategies for Managing Customers Who Complain
Handle complaints efficiently with active listening, tailored solutions & employee training.
- 8 min
Mastering Conversation Artificial Intelligence: Your Essential Guide for 2023
Conversational AI is revolutionizing customer service & operational efficiency for businesses of all sizes.
- 5 min
Navigating Digital Transformation: A Comprehensive Exploration for Modern Businesses
Overcoming legacy system challenges requires strategies such as migration, increasing agility and comprehensive planning.
- 9 min
Freshdesk vs Zendesk: The Ultimate Showdown for Best Customer Support Platform
This article compares Freshdesk and Zendesk, assessing their core features, pricing plans, customization capabilities and user reviews.
- 6 min
The Ultimate Guide to Elevating Customer Service in Your Business
High-performing customer support teams require the right talent, ongoing training & development as well as motivation & engagement of team m
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